Guarantee & Warranty
WHAT IS A WARRANTY?
A warranty serves as an agreement between the consumer and the manufacturer that promises to repair or replace goods purchased within a specified time.
During a warranty period, a consumer may be liable to contribute towards warranty costs, and these costs are worked out on a system based on the number of years the goods have been in use.
Please note that the warranty is not applicable should a customer have a change of mind when choosing a mattress or choosing the incorrect comfort level suitable to them. Should a customer experience a warranty claim, they will be liable for transportation costs involved.
We at BFH reserve the right to refuse inspection and to invalidate the warranty should the product be stained, burnt, or in any form or unsanitary condition.
WHAT IS A GUARANTEE?
A guarantee is an agreement between the customer and manufacturer that damaged or defective goods will be repaired or replaced, at no additional cost to the customer, within a certain time frame.
Please note that BFH reserves the right to refuse inspection and to invalidate the guarantee should the product be deemed stained, burnt, or in an unsanitary condition. Should a customer experience a guarantee claim, they will be liable for transportation costs involved.
The guarantee does not apply should a customer have a change of mind or select the incorrect mattress comfort level.
Please note guarantee and warranty claims DO NOT include transportation costs.
WHO HONOURS THE WARRANTY & GUARANTEE?
Both the warranty and guarantee are honored by the manufacturer as these are put into place to protect the product against manufacturing faults. As the retailer, BFH is happy to assist in any way in getting the issue resolved between you and the manufacturer.
DO I NEED TO KEEP MY INVOICE / RECEIPT?
Keeping proof of purchase is pivotal. The manufacturers will need proof of purchase to process any warranty/guarantee claim.
MATTRESS CARE INSTRUCTIONS
To maximize the life span of your mattress, we at BFH recommend turning and rotating your mattress every 3 months.